Legal Notice

Last updated: 06.06.2025

1. Business Information

This website is operated by:
Nature Pups

Registered Business Name: Nature Pups
Email: shop@naturepups.co.uk
Phone: 07771399356
Company Registration Number:
VAT Number: N/A

2. Terms & Conditions

By accessing or using this website, you agree to be bound by the terms and conditions outlined here.

Products & Orders

Nature Pups provides natural dog treats, raw and cold-pressed dog food, custom treat boxes, and luxury dog crates.

All products are subject to availability. Prices are listed in GBP and may be updated at any time.
We reserve the right to cancel or refuse any order if it appears to be fraudulent or violates our policies.

Payment

Payments are securely processed via Monzo, PayPal, Shopify Payments.

Delivery

We aim to dispatch all orders within 2–3 working days.
Delivery times may vary depending on your location and the shipping provider.

3. Returns & Refunds

We accept returns on unopened food and non-custom items within 14 days of delivery.
Custom dog crates and bespoke items are non-refundable unless faulty.
Return postage is the responsibility of the buyer unless the item is faulty.
Please contact us at [insert email] to initiate a return.

4. Disclaimer

Our products are intended as complementary pet food or full meals as described.
They are not a substitute for professional veterinary advice.
Always supervise your dog when feeding treats or chews.
Please check ingredients for allergens before use.

5. Privacy & Data Protection

We are committed to protecting your privacy.
We collect limited data to process orders and improve your experience.
Please refer to our full [Privacy Policy] for information on how we collect, store, and use your data in accordance with UK GDPR and the Data Protection Act 2018.

6. Cookies

This website uses cookies to enhance your browsing experience. By continuing to use our website, you consent to our use of cookies.
You can manage cookie preferences at any time via your browser settings.
See our [Cookie Policy] for full details.

7. Intellectual Property

All content on this website — including text, images, product descriptions, and branding — is the intellectual property of Nature Pups unless otherwise stated.
Unauthorised use or reproduction is prohibited.

8. Governing Law

These terms are governed by the laws of England and Wales.
Any disputes arising from the use of this website shall be subject to the exclusive jurisdiction of the English courts.